In my current role, I am the Senior Manager of Membership Sales & Member Services, overseeing both JCC locations in the St. Louis area. Locations include Creve Coeur, MO and Chesterfield, MO. Duties include hiring, supervising, mentoring, and evaluating staff for the Membership Sales Team and Member Services Team. Accurately tracking essential sales metrics and interpreting data; providing feedback to the team to ensure success. Documenting, executing, and tracking processes and procedures. Prospecting for sales leads, both inside and outside of the facility. Working closely with vendors, agencies, and companies to help promote trial usage and drive lead generation. Ensuring excellent customer service and customer responsiveness to both inside and outside customers. Along with the Director, developing the budgets for the department, and monitoring progress on a monthly basis as a part of annual goals for the department. Developing and implementing strategies for improving participation and financial outcomes for Membership promotions.

Duties included managing Row House employees, including hiring/building staff, new hire training, scheduling, and employee reviews. Provided an exceptional level of customer service while also optimizing sales. Communicated with members and prospects via face-to-face interactions, phone, email, and social media. Participated in networking/community events and studio promotions. Built relationships with like-minded businesses within the community. Prepped and presented studio operations and KPIs. Reviewed membership sales, losses, average price, campaign and marketing events, employee performances, member satisfaction, instructor performances, and any other studio highlights. Had to be proficient with Club Ready Software Application and POS. Contacted prospects/leads to schedule class and enroll them in membership plans. Developed and positioned Corporate Membership Programs and targeted large accounts in the market.

After successfully launching the brand in St. Louis, I did the same in the Omaha market from August 2020 until July 2021 when the opportunity presented itself to get my significant other (Lexi) up there to begin her Nursing Program. She served 9 years in the Air Force, and made the decision to depart to pursue her degree. She is originally from Omaha, and her entire family resides there, so I was more than happy to take the role and get her home.

While we enjoyed Omaha, the community, and being around her family, there was a better accelerated program (Barnes-Jewish Nursing Program) for my significant other (Lexi) to switch to, so we have been back in St. Louis since Fall of 2021. After returning, I transferred back to my former position with Row House St. Louis, and the goal was to essentially re-build the brand back to what it was prior to my departure from this market in 2020, which was a successful endeavor. After an opportunity presented itself within a larger organization such as the JCC, I decided to take on that challenge and accepted the role as Senior Manager of Membership Sales & Member Services.

Was a part of a phenomenal team in the St. Louis market. Duties included meeting sales goals, capturing leads efficiently, converting leads to sales, optimizing salesforce capabilities, assisting customers, maintaining showroom standards, opening/closing procedures, maintaining positive team morale, developing creative ideas to engage our market, and actively engaging with our products. I made the difficult decision to leave and take on the challenge to introduce Row House to the St. Louis market, which also gave me the opportunity to eventually get my significant other up to Omaha for her Nursing School Program.